The
European Coaching Institute
Keeping you informed with each other
June 2004
Coaching Top Tip
Index of regular 'at a glance' features

Coaching Top Tip
Definition of Coaching
Inspirational Quote
Positive Daily Actions
Acronym
Client Feedback
Q & A
Ice breakers
ECI Benefits
Offers
ECI book review
Great Questions
Thought for the month
ECI Unique Selling Point
Word of the month
Humour








 


Definition of Coaching

Coaching is an ongoing process designed to help people gain greater competence and overcome barriers to improving performance.

Newcastle University Business coaching diploma course

 


Inspirational Quote

All successful men and women are big dreamers. They imagine what their future could be, ideal in every respect, and then they work every day toward their distant vision, that goal or purpose.

Brian Tracy


Positive Daily Actions

Review and evaluate your goals on an ongoing basis. As they are achieved, keep the momentum going by replacing them with new goals. Goals need to be written down (and dated) every time.

Peak Performers often write their goals on lots of little postcards for easy access and visualisation exercises. Anthony Robbins author of "Awaken The Giant Within" considers the reading of goals at least six times a day, starting first thing in the morning and finishing last thing at night, as nurturing brain food and essential to success.



Acronym

C larity
R ealism
E conomy
A ctivity
M eans

"Boost Your Self-Esteem" 
John Caunt


 


Client feedback

Extract from a letter to a coach

Somehow you always seem to be there just when I need your support most, even before I know I needed your guidance. My self esteem and confidence is growing daily and I’m becoming less aggressive as I learn to be assertive instead.

Dawn, Manager, London

 


Q&A

The uncreative mind can spot wrong answers, but it takes a very creative mind to spot wrong questions.

Anthony Jay


Ice-breakers

(great for workshops / training to create a safe / fun atmosphere)

Moral dilemma
Ask your group to consider this: You are driving along on a stormy night. You pass a bus stop, where you see three people waiting:

  1. The perfect mate you’ve been dreaming about – who you may never see again
  2. An old friend who once saved your life
  3. An elderly woman who is about to die
There can only be one passenger, do who do you take?

This quiz was give to 200 applicants for a single job – the successful candidate responded:

‘I would give the car keys to my friend and let him take the elderly woman to the hospital. Then I would stay behind and wait for the bus with the person of my dreams’

 


ECI Benefit of the Month

Providing service to help you grow professionally and personally is our mission.

Help us grow our cause by volunteering. Please contact me: Sandy Weiner, Intl. Head of Benefits, by
clicking here

 


Offers

What to give to the person who has everything?
Give the gift of words. Here is a gift that keeps on giving. To enter a gift subscription of A.Word.A.Day, please
click here
To subscribe yourself, click here

If you don’t have enough time to read to keep pace with your thirst for knowledge; join this group - every few weeks Phillip gives a review of the books he’s been reading. It's free. If you'd like to join, just click here

Freeserve Broadband
is now £15.99 a month for the first 3 months and £27.99 a month thereafter
click here

In November 1998, the UK Government gave businesses a statutory right to claim interest from other businesses for the late payment of commercial debt - to promote a culture of prompt payment. An official calculator could help you claim the legal amount @ 11.75% - see
www.payontime.co.uk



Get Clients Now!
- C.J. Hayden

This text presents a 28-day programme that breaks down the marketing and sales process into a series of steps so simple that even the most marketing wary professionals can begin to get clients. It helps readers create customized marketing plans that meet their specific needs.


 


Great questions to ourselves and our clients


We make the world significant by the courage of our questions and the depth of our answers.

Carl Sagan

As humans, we can decide what causes us pain and pleasure. Ask yourself and your clients what do you link pain to and what do you link pleasure to shape your destiny?

Giant Steps – 365 daily lessons Anthony Robbins

 


Thought for the month

Motivation is like Vitamin C - the body can’t produce it so needs to continually find fresh daily sources for optimum health!



ECI Unique Selling Point

The European Coaching Institute is the home for coaches. Join us,
click here

 


Word of the month

apostate (uh-POS-tayt, -tit) noun

One who abandons his or her religion, principles, political party, or some other allegiance.

[From Middle French, from Late Latin apostata, from Greek aposta (to stand off).]

"These independent artists rue the perfidy of apostate millionaires and moan about pop stars who abandoned the true faith."

Sasha Frere-Jones; Madvillain Redeems the Pretensions of Independent Hip-hop; New Yorker; Apr 12, 2004.

A.Word.A.Day,
visit website

To subscribe yourself, click here


Humour

Marketing for Beginners

You see a gorgeous girl at a party and you say to her, ‘Hi, I’m very rich. Marry me!’ That’s Direct marketing.

You see a gorgeous girl at a party and you get her telephone number. The next day you call and say, ‘I’m very rich. Marry me’. That’s Telemarketing.

You’re at a party and see a gorgeous girl. She walks up to you and says, ‘You are very rich.’ That’s Brand Recognition.

You see a gorgeous girl at a party and say to her, ‘I’m rich. Marry me.’ She slaps your face. That’s Customer Feedback.

From the Internet

 


Features in future newsletters:

July - Honesty, values and quality
Aug - Health special
Sept - Relationships & communication
Oct - Opening your coaching practice
Nov - Coaching as a career
Dec - Create solutions not resolutions in 2005
Jan 05 - Positive Mental Attitudes (PMA)

If you are interesting in flexing your creative writing muscles, then we’d like to read what you’ve got to say (approx 500 words, copy deadline 15th of each month).

All contributions are welcome and will receive a response.

We are currently seeking contributions on the following subjects:

  • Honesty / Values / Quality (July issue)
  • Attitudes to …… i.e. money
  • Corporate coaching / case studies
  • How to make your Terms of Business work
  • Laws of attraction
  • Bullying
  • Learning to say no assertively
  • Managing PR / Media. Marketing
  • Transition from life to executive to corporate coach
  • Running workshops / training tips
  • Public speaking
  • Networking
Other ideas very welcome!
Send email

 


Forward Notice - Health Special in August

August is traditionally the month for holidays, factory shut downs and a time for re-charging your batteries. Therefore, the ECI News team are planning a special issue in August and taking a closer look at you! That’s right, all year long you support and care for your clients, but who looks after you?

Well, our Health Special in August is going to redress the balance by providing you with lots of stimulating articles on the importance of self-care.

We’ll be taking a look at your personal and business image and the reality behind the work life balance statement. We will also be dealing with self-sabotage (so send us your questions now) as well as exploring ways to heal the child within (especially the art of forgiveness).

Finally, we will investigate if your self-talk is holding you back?

Therefore, if you are (or know of):

  1. A colour therapist / image consultant
  2. A personal trainer
  3. Other holistic practitioners
and would like to contribute a story, or article, then we’re interested in learning about what you do and how we would benefit from networking together. Please submit your article (approx 500 words) for our Health issue special in August. Deadline 15th July. Send email

Silence and the question "Is there anything else?" helps clients achieve great insights because they have the space and time to look inside to their truth and creativity.

Often the longer the silence, the better the answer.  Honour your clients by believing that they have the right answer for them and all they need is a little silence to find it.
Index of Items
Editor's Comment:
SMILE it can be seen at 300 paces away and heard over the phone!
  • People who smile are 100% trustworthy
  • 88% of smilers get a smiling response back
  • Smiling is an important non verbal communication tool
  • Smiling amplifies sincerity
  • People who smile earn more
Just some of the information you will glean (no pun intended) if you read Angus Trumble's new book A Brief History of a Smile including why people smile more today than they did 100 years ago – simple, we no longer suffer with rotting teeth!

What really interested me though were the statements made about sincerity, trustworthiness and the financial gains to be made simply by smiling which after all we are ALL programmed to do; it’s a natural social reflex.

Daily Meditation: From the Dalai Lama’s Path To Tranquillity

I love friends
I want more friends. I love smiles.
That is a fact.
How to develop smiles? There are a
Variety of smiles. Some smiles are
sarcastic. Some smiles are artificial –
diplomatic smiles.
These smiles do not produce
satisfaction, but rather fear or
suspicion. But a genuine smile gives us
hope, freshness.
If we want a genuine smile, then first
we must produce
the basis for a smile to come.


This month we’re concentrating on MARKETING so here are a few tips to kick start this months packed issue:

To be a successful marketer in any profession (and we are ALL in the business of selling like it or not), you have got to tell people:
  • Who you are
  • What you do
  • How it can benefit them
  • How they can contact you
  1. Who are you? Why clients should choose you (USPs) compared to others in the same industry?
     
  2. What exactly you do and how it benefits your customers (what’s in it for me scenario)? Dentists may drill and fill cavities, but they primarily enhance health and improve smiles!
     
  3. How what you do benefits your clients? Remember last month when we talked about a testimonial portfolio – keep asking for those referrals!
     
  4. Make it EASY for customers to find and contact you (when, where, how, what about and why you will help!)
It is widely thought that many small businesses would be far better scrapping their advertising budget and investing the money in their personal development and their client relationships. What do you think? Tell us what works best for your business.

Dawn Campbell
Head of Newsletters


Please pass this newsletter on to anyone else you know who will enjoy it!

Send your questions, quotes, case studies, articles, tips, feedback and queries, acronym’s etc to 
newsletter@the-eci.org
Newsletter Questionnaire
Case Study:
Personal Development Workshop through the eyes of a delegate

My name is Jeff Predeth; I live in Somerset and am a ’Network Marketing Coach’. To be able to coach people to make a success in the Network Marketing industry I need to be able to form understanding relationships with my partners, work to a structure, be a motivational example to them and I need to be open to my own personal development.

I was interested in Bernard's Personal Development weekend because one day was focused on us as individuals: our dreams, goals, vision for our future and how to prioritise. The second day focused on our interpersonal relationships: how to build trust, develop outcomes that are good for all concerned, influence others through understanding them and working in cooperation with others rather than competing with them. I particularly liked this last point as I feel we seem to live in a culture where people like to compare themselves with others and there seems to be a lacking in a cooperative spirit.

I spoke to Bernard before the weekend and found we both have been influenced in a positive way by the work of Anthony Robbins and Stephen Covey and his ‘7 Habits of Highly Effective People’.

I arrived for the weekend, at a wonderful countryside venue; (an educational charity converted to a small conference centre on a 132-acre organic farm) on Friday evening and was given a very warm welcome. I met the other delegates; we had an evening meal, did an hour’s preparatory work for the weekend, and then sat down with a bottle of wine and got to know each other.

Saturday was about ourselves, setting and writing up our goals, taking the action required to make them happen, prioritising and managing our time effectively to achieve what we set out to achieve. The day had started with a walk around the farm, a very nice way to start the day, followed by a well structured, varied, interactive and thought provoking day. I will not forget a demonstration that really emphasised to me the importance of having a dream, purpose, vision and writing it down to implant it into my (subconscious) mind. During the afternoon we started to write up our own vision for our future. This made me realise that I very rarely take time out for myself, how important it is and, in this hour, I felt I accomplished more than I often do in days or even weeks!

The day kept my attention, as it was flexible in its approach. There were fun activities that were relevant to the point being made, poignant video clips, group discussions where we were all learning from each other and some theory which pulled it all together. We finished on Saturday about 6 p.m., had supper followed by a relaxing evening in the centre. (I attended the workshop in the summer and in the evening after supper; I went and sat by the riverbank for half an hour, which was very enjoyable and reflective.)

Next weekend workshop is on 11th – 13th June
please contact Bernard Genge on +44 (0)1460 61459
Jeff Predeth can be contacted on +44 (0)1460 61218.
A day in the life of a Prosperity Coach!

6.45am
As usual a busy start to the day getting the girls off to school amongst the usual fun and games (and odd argument!).

8.30am
All-important Me time - breakfast, meditation and read The Times online!

9.15am
Mr A calls - we are working on his network marketing business and his relationships. His objective is to identify his blocks around money and so we play. I love this sort of coaching – my aim is to bypass the conscious mind and really find out what tricks his unconscious mind is using to prevent the flow of money to him. Without this unblocking process, the practical marketing that he will go on to do will have very limited effect.

He identifies a deeply hidden belief that “money makes you greedy and you just keep wanting more so that you are never really happy”. He ends the call feeling satisfied to have worked through a major block. Agreed practical steps to action will aid a new attitude to money.

10am
Miss A from a London stockbrokers calls for a complimentary session. She tells me she is earning upwards of £150,000 a year but has no idea where her money goes. She is in debt, but cannot work out how. She also wants to leave her job but is tied because of her salary (this situation is often referred to as golden handcuffs). She then “admits” to earning a further £125,000 in annual bonuses. She also has a huge mortgage.

We talk about her life as a whole and she seems sad about that. Her work takes up about 80 hours a week and she is too tired for a relationship – which is her real goal in life. After a short coaching session she is in tears telling me that the real reason for her debt is that she spends to feel good about herself – she is lonely and overweight.

She commits to a six month coaching relationship and leaves really happy and inspired to be looking at her whole life and career.

11am
A city based Financial Planner calls to work on marketing his business. He wants to include coaching skills into his client assessment and support services. He has already swapped from commission to fee-based work through coaching and is now looking to build an associate team to expand his business nationally.

12pm
A coach mentoring call with a USA coach who is looking to brand herself as a Vitality Coach. We talk branding and how to create a niche. She is excited with her progress and nearly ready to relaunch her practice and website.

1.15pm
Working on a Corporate Coaching seminar on how the Prosperity Principles can create exciting teams and great sales figures!

3.15pm
School run and children time.

7.30pm
I arrive at the networking seminar to deliver my presentation on creating a lucrative, value-centred business.

10.30pm
The presentation is well received and I leave emotionally exhilarated, physically tired, pleased to have had several requests for a complimentary session, very grateful for the work that I do – and very grateful that tomorrow is a free day :o)

Networking Explored

When I started my first business, I had completely the wrong idea about networking! I thought it was about giving out as many business cards as possible and telling lots of people about what I did - and that they would be eager to become clients straight away. Wrong!

Networking is about forming relationships; it's about getting to know what other business people do; it's about helping others if you can. People buy people (I'm sure you've heard that said many times before). Wouldn't you rather buy from someone you know, like and trust than from a complete stranger in a Business Directory?

Let's slow down a bit at this point. Networking is not an instant way to get clients, it's a slow burn but well worth the investment of your time. It's a cheaper way of marketing than placing expensive adverts and much more enjoyable too. If you work on your own, as I do, it's an invaluable way of keeping in touch with the rest of your local business community. Talking to others about problems you're each facing lets you know you're not the only one facing them.

Some people are network "junkies", they turn up at every event going - don't you wonder how they find the time to do anything else? While I believe it is important to network consistently I have also found that you can overdo it. Select groups to target where you are most likely to find the kind of clients you are looking for (or people who know them). Do go regularly so others get to know you and what you do.

It's actually more important to collect business cards than pass out your own. I've noticed that people rarely follow up a networking event - other than to send you an email or letter telling you what a great product or service they have! I like to follow up - preferably the same day - with a brief note (usually by email) saying how nice it was to meet them and hoping to see them at a future event. I make a note on the back of their business card of the date and event I met them, and file the card. When I come across an article or website I think might be of interest, I'll send a copy or link with another note. A relationship has been started.

Further down the line, we might meet for coffee or lunch so that I can get to know them and what they do better and give them a clearer idea of what I do (this is not a signal to do a sales pitch!). The relationship grows; and trust starts to develop. You may never buy from this contact, or they from you, but you may work together or you may give each other contacts that lead to business. Be patient and see what develops!



PS if you like the book review (below) and want to learn more, Louise is licensed to deliver workshops on Get Clients Now!™
Word of Mouth Magic

Word of mouth referrals is still the number one business promotion strategy.

Everyone knows that marketing is essential for long-term success. What surprises most people is that even with all the forms of marketing available such as advertising, PR, and internet promotion -- word of mouth referrals is still recognized by the most successful entrepreneurs and marketing gurus as the number one business promotion strategy.

But there's one thing that almost all of these marketing gurus either don't know or don't share. And it's the number one key to massively successful word of mouth advertising.

So, I've decided it's time for me to spill the beans, and let you in on this insider's secret!

You see; most people are a little scared or nervous about asking for referrals.

But fortunately, you don't need to ask for referrals face to face, you can use a letter instead. This makes it very easy and comfortable to ask for, and get, referrals.

But there is an attitude that underlies the fear many people have about asking for referrals. This attitude blocks true success in using word of mouth advertising. This attitude is that asking for referrals is about being pushy or that it means you're begging or pleading for clients.

I don't look at asking for referrals that way. In fact I look at it very differently!

So, let me walk you through the way I think about referrals. I call this the "Word Of Mouth Magic" attitude!

If you believe that your product or service is the best available, then you are doing the highest and most noble service for your clients when you ask them for referrals.

Let me illustrate this by asking you a question ...
Do you care about the people who are closest to your best friends?

I presume your answer is yes! So...
Would you want these people to settle for less than they could get out of life?

And would you sit by and let them make a poor decision - a decision that would reduce the quality of their life - even if you could easily point them in a better direction? My guess is that there's *no way* you would sit by and do nothing!

Listen, I look at my clients as dear and valued friends. I care for them very much. After all, they are people just like me. They have hopes, dreams, fears and aspirations. I know that each one of them is uniquely special.

You see, if you don't encourage your clients to refer their family and friends to you, then your clients may unintentionally let them choose another business - a business that offers less benefit, protection, and advantage than you do.

In other words, as long as you care for your clients to a higher level than any of your competitors, then you are doing your clients a disservice when you don't ask them for referrals.
And realise that your clients are probably too busy to continually think about helping people in their network to the highest level. By asking your clients for referrals, you are giving them a very easy way to look after the most important people in their lives!

What could be nobler?

Now go and ask your clients for referrals with this attitude, and your success with word of mouth advertising will skyrocket!

Book Review

Get Clients Now!
- C J Hayden

Click to order from Amazon

This book is a "must read" for anyone who is marketing a service. Written by a coach, it addresses the areas most of us are reluctant to face. Basically you are guided through the design of your own 28-day marketing program. Perhaps you don't have enough people to contact? Maybe you don't follow up those contacts you do have? Are you having trouble getting appointments? Or is closing the sale your problem?

No matter where you are stuck in the marketing cycle, this book can help you identify the actions you need to be taking on a regular basis (daily or weekly) to get those vital clients.

With inspirational contributions from many well-known coaches and marketing "gurus", you will come to realise that there are some simple ways to market yourself. You are not asked to do anything you feel uncomfortable with - but you are expected to commit to taking the actions you agree to (sound familiar?)

The beauty of this book is that you can design a new program every 28 days to make sure you keep moving forward with your marketing. There are no more excuses!
What is Coaching, Anyway?

How often are you pulled away from what you truly want to focus on - improving financial results, innovative product development, fighting fires, resolving conflicts and improving customer satisfaction. Executives' energy today is pulled in many directions at once with more and more demands added daily, or so it seems.

No matter where you turn there is an article or some allusion to Executive coaching and its many benefits. But, still you must ask yourself do I really need coaching? How can a coach help my business anyway? Besides, do I have the time for it?

At a meeting I attended in London recently, I was surprised to hear the analogy made between accountants and coaches—“everyone who can afford one needs one” as stated by the MD of firm giving the presentation. This may be true, though in today’s busy world who has time and what is the return on investment?

The workplace is changing to a 24/7 with the number of white-collar employees telecommuting on the rise, we continue to globalise; markets are changing; the political climate is in flux; long term planning has in many cases been replaced by near term planning.

Each trend demands new changes in the workplace to, at worst, maintain the status quo, and at best leverage the changes to increased market share and profits. One person can no longer sit at the top of an organization with a full knowledge of what is happening inside the company and out in order to effectively plan and make qualified, knowledge based decisions. The amount of information available is staggering in itself. New skills in quickly involving others, emotional intelligence, cross functional strategic planning, inspiring other to follow your clear vision of the where you want to go are just a few of those needed.

These skills are a sure asset from a business perspective and yield significant results for executives, but who has time to take the training necessary? It is far more effective to work in real-time with a coach to work through issues as they arise and develop a clear-cut plan of action that relates specifically to your needs.

Systems theory states that what is present on one level of a system can be found at all levels of the system. Some studies indicate that as few as 25% of all employees feel committed to their present companies; 40% feel stuck in their jobs; and as many as 80% feel stressed out. As an executive where on that spectrum are you? If you could realign yourself and your organization, how much stress would you shed, how much happier would you feel? How much more productive might you and your staff be?

It is hard to predict what the outcome may be. However, more and more firms are employing executive coaches to provide the support that executive team needs to be more effective and they are receiving high return on investment.

Learn How To Do Your Own PR

1. Create a workshop

A workshop is a great method of raising your PR profile. First, you have something tangible with a date to publicise that makes your event a prime candidate for what's on locally. Second, it's a fabulous way of showing delegates what you can do for them. Aim to provide good value whether or not it’s a fee paying workshop – use a few teasers to demonstrate the other benefits you are able to provide should they decide to work with you in the future.

When planning your workshop, think about what you are able to offer people to get them excited? Workshops can be anything from a couple of hours to a couple of days depending on your schedule and the demand. Remember, you don’t have to do it alone, through networking you may decide to offer a joint workshop to make the event even more exciting as well as share the administration costs.

2. Giving an interview or comment

If a journalist calls asking for five minutes of your time for an on the spot interview or comment on something happening in your industry and you're feeling stressed or unsure about it, don't be afraid to suggest that they jot their questions down in an email and you'll get back to them at once. It makes it far less easy for them to misquote you, you get to think carefully about your responses and the journalist gets your interview or comments ready to cut and paste into their document. A win win situation.

Getting over the press release barrier

If there's one thing that's stopping most people doing their PR, it's the idea that they can't do anything until they have a press release.

While I agree that having a press release is important, it's essential to stop seeing it as your major PR tool. A press release is no more than a page or two of information about you or your company that should accompany your pitch to a publication. Note I said, "accompany". This is not your pitch. Your pitch is a lot more spontaneous and fluid than a press release, and vitally, your pitch involves you, in person, not just a motionless piece of paper.

So, if your campaign is taking a back seat because you've still got to get that press release written or updated, you don't have any excuses not to choose from the following five choices and get your press profile moving and growing TODAY.
  1. Phone a features editor (or editorial assistant if you have trouble getting through) of a publication you'd like to be in and asking them what they specifically look for in a story - does it have to involve a certain amount of money, or a celebrity; are there any angles they particularly like? And then, (if you're good at thinking on your feet), you can introduce the "well, in that case you might be interested in our story.." If not, you can approach them in a few days with a story that fits their criteria.
     
  2. Pick an angle, any angle, that you feel you could talk about (and that is of interest to the general public) and then pitch it to your local radio station.  Make friends with the receptionist, ask them about the various talk programmes and run your idea by her. Usually, she will be able to point you in the right direction and give you a researcher or producer who might be interested. Ask to speak to them or leave a message on their voicemail. Email them as a last resort as you want the person-to-person contact that allows them to hear your enthusiasm and makes them think, "he'd make a good guest".
     
  3. Choose a publication that offers competition prizes and ask them if they'd like to offer your goods or services as a prize. Be upfront about how many/much you'd be prepared to give away, the retail cost of that, plus what you'd like in exchange (link, photo, text, contact details, photos, whatever).
     
  4. Do a little surfing and find a website about your specific field. Offer them an article on that area (written by you, or a member of your staff) in exchange for a link and logo. You may well already have something written you can use. If not just look upon it as research for your press release. Make sure you retain the copyright and you can tweak it for another publication in the future.
     
  5. Check out the news - local and national - and look for stories that you can tie in with your own business. If you've got an interesting angle on something happening in the world today then get on the phone to the news editor of your regional newspaper and tell them about it.
A match made in heaven - how to select a coach

A coach will partner with an individual or team to set agreed goals, provide tools, support and structure.

Coaches hold clients accountable for reaching their goals and achieving the desired results.

Here are some useful questions to consider when hiring a coach to work with you:
  1. Have clearly defined goals, or issues, questions, and concerns you want addressed.
     
  2. Which type of professional do you need for this endeavour? (I.e., do you need a combination of training and coaching)?
     
  3. What qualifications and work experiences should the professional possess? Is having specific academic training or particular credentials a prerequisite and what types of experience are critical to understanding the complexity of your situation?
     
  4. Does the coach offer a complimentary session to learn firsthand about his/her personal style and how s/he likes to work?
     
  5. Ask questions to discover the coaches breadth and depth of experience i.e. ask, "Tell me about a time when you worked in a similar situation”
     
  6. Will it be possible/practical for you to see testimonials of satisfied clients? A coach may have a website or brochure that illustrates his/her work with various types of clients (from different fields, using different formats and methods).
     
  7. How will you ensure that the professional shares your vision and plan for achieving the goals? Communicate with the coach to create a deep understanding of whom you are, your goals, your style of interaction - how you want to be supported and challenged to achieve results.
     
  8. What is the anticipated length of the commitment? Will this professional have the necessary time to work with you, and what type of access will you have to him/her when new information, questions or concerns arise? Coaches usually require a three-month commitment, and a coaching relationship may last from six months to two years.
     
  9. What's the plan for formalizing the business relationship? Will you/does your company use a contract, letter of agreement, or verbal agreement? What are the cost categories and parameters? How will changes be made to the relationship or outcomes, if necessary?
     
  10. How will progress toward goal achievement be communicated? Will you set aside time each call, or each month, to reflect and share your thoughts and feelings about your "wins" and shifts resulting from the coaching relationship? Will you want discussions regarding progress weekly, email updates, or formal reports from the consultant?
     
Source: www.topten.org
This piece was originally submitted by Jill Greenbaum
who offers a half hour complementary coaching session
if you quote this article. jill@takeastep.us
© 2000-2003 CoachVille, LLC.
Advertising vs. Marketing

I've been struck by the glut of advertising coming my way. Spam and junk mail are full of it, television is full of it, and even magazines seem to have more. And, I don't buy it.

I've often written that businesses cannot "advertise their way to success". Of course there is a time and place for advertising!  You have to let people know you exist, and you need to make a splash with new products or new services. Advertising is a good thing.  But you probably don't buy enough to build a business with it.

And promotion, particularly self-promotion, has a similar limitation. Obviously, if you believe in a product or service, you MUST tell people about it and invite them to buy. You owe that to yourself, and to the customers who need and want your service. Promotion has its place - I've certainly promoted the World Class Life Conference and other programs. Would you sign up if I refused to talk about them?

But in the end, marketing is a different animal. Marketing is about your reputation. It's about customer satisfaction and retention. It's about your relationships. Marketing and letting people know who you are, what you do and what you offer. (Never keep yourself a secret! There is no advantage in being shy!) Marketing is about YOU more than your product or service. It's about your reputation, your level of responsibility and your follow-through.

In the end, most marketing is "free" because it comes from being who you are and doing what you do, to the best of your ability.

Too often, we focus on marketing and talk about the "reach" of our advertising or our market "penetration" and all of that is fine. In order to serve others, you must first let them know you exist.

But never confuse advertising and one-time sales with the ultimate requirement that your business SERVE the customer. In the end, your ads may be cute or memorable, but only SERVICE really counts.

Identifying the areas of Marketing Waste!

Waste is everywhere and waste in marketing is rife!
  • 2-3% response on a direct mail campaign is seen as successful! ...That's 97% waste!
     
  • 1 in 20 conversion rate on telesales is seen as phenomenal! ...You haven't even sold yet and you're experiencing 95% waste already!
     
  • An advertisement needs to be in front of a prospect an average of 7 times to make an impression. ...Waste x 7
     
  • 3 out of 4 websites don't generate business ...That's 75% waste - the sad thing is that it's one of the easiest things to get right but too many people have made it look hard!
The 7 Areas of Waste
  1. Too Much Activity
  2. Too Many People
  3. Overly Complicated Processes
  4. Too Much Waiting
  5. Excessive Communication Costs
  6. Trial and Error
  7. Excessive Lead Costs
Sort The Wheat From The Chaff
  • MAKE MONEY - Just Do It!
  • SAVE MONEY - Just Do It!
Use A Powerful Question - So What?

You'll avoid making costly mistakes and getting caught in dangerous 'recreational marketing' activities.

Balance Your Two Key Motivators
  1. TOWARDS (Gain) motivated people are interested in benefits gained as a result of taking action / decisions.
  2. AWAY (Pain) motivated people are interested in avoiding consequences of bad decisions / wrong action.
Balancing your own Pain/Gain Motivation means you make clearer decisions and know whether to do a task, dump a task, delegate it, automate it or get expert help.

Learn To Prioritise Your Activities Productively

By analysing a task's potential to make you money and the likelihood of succeeding in the task you can prioritise your activity confidently and constructively.

You've Saved Time And Money

You've only just begun to touch the surface.

But now I want you to consider the following...
  • Anyone can save time and money by not spending any of it.
  • If you don't do anything then you're likely to stay still.
  • Staying still in business really means being left behind.
  • Success rarely happens by accident.
  • To succeed you need to fill the new void with valuable, efficient and useful action.
If you intelligently rationalise your marketing and business activity, you're likely to have gaps that need to be filled with the right actions. Knowing what you shouldn't do is a great start but we haven't got onto the things you should be doing in any detail. So, although I'd love to tell you the things you ought to be doing to replace the tasks you dumped, I want you to get the basics right first. Doing things in this order reduces trial and error, improves your potential for getting things right first time and makes things happen much faster when you're ready to act.

Card Tricks to Improve your Personal Networking Power

The humble business card has been a mainstay of business and industry for years. Despite its small size and cost, it's one of the most powerful marketing tools you will ever possess. Because of its low cost, many people take the business card for granted and don't even think of the effect it can have on their networking and sales success. Here are a few tips for making your card do the business for you...

1. Get A Most Wanted Response (MWR)

You are responsible for the outcome of your communication. If you don't create a business card with a clear idea of what you're expecting as an outcome then don’t expect to generate a consistent response. Your networking will be hit and miss and you’ll miss more opportunities than you deserve to.

Your first MWR when networking will rarely be “buy my service” straight away. You may want your prospect to give you permission to follow up or book a meeting or request more information. These types of responses all build the relationship and make your final goal much easier to achieve.

Make Them Visit Your Website And Leave Contact Details By… offering something FREE on the back of your card. You could handwrite the URL (website address) each time you hand one out for that extra personal touch.

Get Them To Set Up A Meeting Immediately By… offering a FREE consultation and providing an appointment reminder form on the back of your card which you fill in as you’re talking to them.

Get Them To Call You As Soon As They Return To Work By… suggesting you have a secret FREE report and repeating your phone number clearly on the back. You could give them a password or phrase to say when they call to be told more. People love to learn secrets, don’t you?

2. Qualify/Disqualify Prospects

Be explicit about what you do, for whom and in what situation.

A strong, targeted message on your business card will free your phone line up for enquiries from inspired, interested and applicable prospects.

3. Make YOU A Celebrity

A key goal when networking is to stand out and be recognised. When people know your face and know what you can do for whom, introductions and positive gossip will become rampant.

Put a photo of yourself on your card. Maybe include a link to your FREE offering or a quote with it.

It’s a great icebreaker and gets people to take a second look.

Some people believe that a picture could put those people off who judge by appearances (i.e. too young, too old, etc). My question is… Do you want clients who make such assumptions in the first place?

ECI Up-date

ECI Standards and Ethics section recently published an updated and enhanced Standards and Ethics statement on the ECI website (
www.europeancoachinginstitute.org/about_eci/standards_and_ethics.php), which was aided by research undertaken by the Research & Development section.

ECI Research & Development are continually working on a number of research projects for many ECI departments and for coaching as a whole, and would welcome new volunteers to join in their research efforts. Contact volunteers@europeancoachinginstitute.org

ECI Benefits team. In your shoes, in your environment, from your perspective, you know what kind of support and benefits would help you grow. Share your thoughts and help turn them into tangible benefits for all members by joining the ECI's Benefits team. Contact …

European Conference 2005 - the ECI is running an exciting and innovating European Conference in Spring 2005. 

ECI Workshops and Events
  • Accreditation - the Massive Benefits to both Coaches and Clients
    • An interactive workshop with presentations by Gerard O'Donovan (CEO) and Stephen A Blakey (Intl. Head for Standards and Ethics covering the benefits of Accreditation and standards required in the industry to both the Coach and the Client.  Tina Sibley (Head of Workshops and Events) set an unusual networking challenge, which was taken up by every one who attended.
Look for our exciting new workshop listing, starting early September, 2004. To receive more details about any workshop or to book, email workshops@europeancoachinginstitute.org with your name, address, email address, and telephone number.


ECI Accredited Courses and Workshops
Click here for further details
Offers and Articles

The ECI continually strives to improve the services provided to our Members, our Accredited Coaches, and our Accredited Training Providers. Therefore when we receive an offer or an article that looks interesting, we are happy to pass it on through our newsletter.

However, we are unable to try out everything we receive, so welcome your feedback about the offers and articles.
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